SupplyPoint experienced a critical incident on March 25, 2020 affecting EU Sync Web Site and EU Portal Web Site, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
EU Sync Web SiteEU Portal Web Site
Update timeline
- investigating Mar 25, 2020, 02:22 AM UTC
At or about 20:37 UTC today the EU Sync site went offline. We are investigating the issue and will provide updates as they become available.
- investigating Mar 25, 2020, 02:45 PM UTC
We are continuing to investigate this issue and will provide updates as they are available. This is only affecting the EU Sync site. The US Sync site is still fully operational.
- identified Mar 25, 2020, 05:53 PM UTC
The issue has been identified and we are working toward a resolution.
- identified Mar 31, 2020, 02:32 PM UTC
Parts and a support technician have been dispatched to the data center.
- resolved Mar 31, 2020, 09:40 PM UTC
The site has been restored to full operating capacity.