SupplyPoint experienced a major incident on May 17, 2021 affecting US Portal Web Site, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
US Portal Web Site
Update timeline
- investigating May 17, 2021, 02:02 PM UTC
We are currently investing the issue and will provide an update on the reporting concerns that are affecting some users of the Portal site
- resolved May 17, 2021, 03:39 PM UTC
The reporting issue has been corrected. Our load balancing mechanism for the reporting servers had gotten unbalanced and was unable to recover without a manual re-balance. New system monitoring is being explored to prevent this from happening in the future.