SupplyPoint incident

Sync and Portal sites are down

Notice Resolved View vendor source →

SupplyPoint experienced a notice incident on September 14, 2021 affecting US Sync Web Site and US Portal Web Site, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2021, 10:00 AM UTC
Resolved
Sep 14, 2021, 01:43 PM UTC
Duration
3h 42m
Detected by Pingoru
Sep 14, 2021, 10:00 AM UTC

Affected components

US Sync Web SiteUS Portal Web Site

Update timeline

  1. investigating Sep 14, 2021, 10:00 AM UTC

    We are currently investigating the issue

  2. identified Sep 14, 2021, 12:33 PM UTC

    We have identified the issue and it is related to our web application firewall. We are working with our vendor to find the cause and correct the issue

  3. monitoring Sep 14, 2021, 01:37 PM UTC

    The sites are operational again..

  4. resolved Sep 14, 2021, 01:43 PM UTC

    This incident has been resolved.