SupplyPoint incident

EU Sync - Large-scale network fault NBG6

Critical Resolved View vendor source →

SupplyPoint experienced a critical incident on November 30, 2023 affecting EU Sync Web Site and EU Portal Web Site, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 02:46 PM UTC
Resolved
Nov 30, 2023, 03:25 PM UTC
Duration
39m
Detected by Pingoru
Nov 30, 2023, 02:46 PM UTC

Affected components

EU Sync Web SiteEU Portal Web Site

Update timeline

  1. resolved Nov 30, 2023, 04:14 PM UTC

    Start: 2023-11-30 15:46 CET End: 2023-11-30 16:25 CET Completion A case has already been opened with the manufacturer to determine the cause. The exact cause will then be clarified by a later RCA. Description A routing protocol failed on the core router. The backup routes have since been fully established.