SuperOffice experienced a notice incident on August 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 18, 2025, 05:19 PM UTC
Starting at 18:27, we experienced approximately 9 minutes of downtime due to a misconfiguration of a central network component in another part of the datacenter. This configuration conflicted with our own setup and resulted in service disruption. A fix was implemented immediately, and the issue was resolved by 18:36. We apologize for the inconvenience this may have caused and are reviewing safeguards to prevent similar incidents in the future.