Supercut had 5 outages in the last 2 years totaling 36m of downtime — averaging 0.2 incidents per month.
There were 5 Supercut outages since March 19, 2025 totaling 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
Type: Incident Duration: 6 minutes Affected Components: Publishing Recordings Feb 27, 11:04:42 GMT+0 - Identified - We've identified the issue and are rolling out a fix. Feb 27, 11:10:25 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 32 minutes Affected Components: Publishing Recordings Feb 5, 21:09:32 GMT+0 - Resolved - This incident has been resolved. Feb 5, 20:37:36 GMT+0 - Identified - We've identified an issue in our pipeline affecting audio merging and transcriptions.
Type: Incident Duration: 51 minutes Affected Components: Publishing Recordings, Web Dashboard, API Sep 3, 15:03:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 3, 15:37:00 GMT+0 - Resolved - This incident has been resolved. Sep 3, 15:55:55 GMT+0 - Postmortem - The recent service downtime was the result of a problematic migration that caused a lock-up in one of our AWS clusters. The issue was identified promptly, and corrective actions were taken to restore full system functionality. We are conducting a thorough review of our migration and deployment processes to prevent similar incidents in the future.
Type: Incident Affected Components: Web Dashboard Mar 19, 12:10:02 GMT+0 - Resolved - We're investigating this issue.