SumUp POS Outage History

SumUp POS had 2 outages in the last 2 years — averaging 0.1 incidents per month.

There were 2 SumUp POS outages since December 21, 2024. Each is summarised below — incident details, duration, and resolution information.

Minor December 21, 2024

POS app data usage

Timeline · 1 update

resolved Dec 21, 2024, 07:27 PM UTC

Type: Incident Affected Components: POS Dec 22, 19:41:15 GMT+0 - Resolved - This incident has been resolved. Dec 21, 19:27:27 GMT+0 - Monitoring - We identified an issue where if you have many open sales(including table/delivery as well) on the iPad, they are sent on each sync causing more data usage than normal. We identified, fixed and released an update on the app store. We encourage all merchants to update the POS app ASAP so their data usage doesn't grow and also avoid unintended data override from other iPads on some occasion.

Minor December 21, 2024

Timeline · 1 update

resolved Dec 21, 2024, 07:20 PM UTC

Type: Incident Affected Components: BI Reporting Dec 22, 19:40:35 GMT+0 - Resolved - This incident has been resolved. Dec 21, 19:20:01 GMT+0 - Identified - Due to some latency issue, anyone with Business Intelligence module enabled will have their report available time not updated on overview report section. We are working on this and hopefully will restore the normal operation soon. The overview page will have updated timestamp when that happens.