Sucuri experienced a notice incident on October 15, 2019 affecting North America East and Europe West and 1 more component, lasting 11h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2019, 12:49 PM UTC
Our engineering team has identified an issue that is creating latency for WAF customers in some regions. We are aware of the problem and are working on mitigation. Further updates will be posted when more information becomes available.
- monitoring Oct 15, 2019, 03:14 PM UTC
Initial engineering mitigation actions seem to have resolved the issue and our SOC will continue to monitor the situation. Further updates will be posted when this information changes.
- investigating Oct 15, 2019, 07:40 PM UTC
We are still monitoring and investigating issues with latency for WAF customers. We will provide further updates and information as becomes available.
- resolved Oct 16, 2019, 12:01 AM UTC
Thank you for the patience and understanding. Our engineering team has identified and resolved the latency issue impacting our WAF customers. Any further issues impacting sites, please create a ticket for us to review. Thank you!