Sucuri experienced a major incident on December 12, 2019 affecting DNS Infrastructure, lasting 6h 14m. The incident has been resolved; the full update timeline is below.
Affected components
DNS Infrastructure
Update timeline
- investigating Dec 12, 2019, 10:22 AM UTC
Our network monitoring tools have detected some routing issues impacting our name servers in the Sofia region. The issue is localized, and our name servers are working without issue in all other locations. Our network engineering team are investigating the issue and we will post further updates once we have more detailed information. The Firewall service is unaffected.
- monitoring Dec 12, 2019, 01:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2019, 04:36 PM UTC
The issue is now resolved and we are not seeing any other errors, if you are still having issues please open a support.