Sucuri incident

Sucuri.net Latency and Dashboard Errors

Minor Resolved View vendor source →

Sucuri experienced a minor incident on March 2, 2020 affecting Login Dashboard and Support Dashboard and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2020, 09:16 PM UTC
Resolved
Mar 02, 2020, 11:33 PM UTC
Duration
2h 17m
Detected by Pingoru
Mar 02, 2020, 09:16 PM UTC

Affected components

Login DashboardSupport DashboardWebsite Firewall DashboardMonitoring DashboardBackups Dashboard

Update timeline

  1. investigating Mar 02, 2020, 09:16 PM UTC

    We are aware of latency on Sucuri.net and errors thrown on monitoring and firewall dashboards. Our SOC team is investigating the dashboard issues and dashboard errors. Updates to this incident will be made when there is more information to share.

  2. investigating Mar 02, 2020, 09:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 02, 2020, 11:33 PM UTC

    Thank you for your patience and understanding. Our engineering team has identified and resolved the sucuri.net and dashboard issues impacting our customers. Any further issues impacting sites, please create a ticket for us to review. Thank you!