Sucuri experienced a notice incident on June 8, 2021 affecting North America West and Website Firewall Dashboard and 1 more component, lasting 16h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 08, 2021, 08:24 PM UTC
Some Sucuri customers experienced extreme latency in the United States beginning around 2:30 pm Eastern time. SOC engineers isolated the problem to an upstream provider issue, and reconfigured the Sucuri network to route traffic out of the area which resolved this issue for the vast majority of customers at around 3:30pm Eastern. SOC engineers are currently monitoring the situation and working with our upstream provider to gain a root cause analysis. Customers still experiencing latency at this time (4:30pm Eastern) should open a support ticket for assistance.
- resolved Jun 09, 2021, 12:35 PM UTC
This incident has been resolved.