Sucuri incident

WAF Dashboard outage

Critical Resolved View vendor source →

Sucuri experienced a critical incident on December 3, 2021 affecting Website Firewall Dashboard, lasting 16h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2021, 12:40 AM UTC
Resolved
Dec 03, 2021, 05:29 PM UTC
Duration
16h 48m
Detected by Pingoru
Dec 03, 2021, 12:40 AM UTC

Affected components

Website Firewall Dashboard

Update timeline

  1. investigating Dec 03, 2021, 12:40 AM UTC

    The WAF dashboard is currently unavailable due to an ongoing issue impacting one of our upstream providers. We are working with them to try and resolve the issue as soon as possible. Only the WAF management dashboard is impacted. The WAF service itself is unaffected.

  2. monitoring Dec 03, 2021, 08:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2021, 05:29 PM UTC

    This incident has been resolved, if you are still experiencing any issues please open a support a ticket for further investigation.