Sucuri incident

Login issues

Minor Resolved View vendor source →

Sucuri experienced a minor incident on June 10, 2024 affecting Login Dashboard and Support Dashboard, lasting 43d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2024, 07:34 PM UTC
Resolved
Jul 24, 2024, 07:33 PM UTC
Duration
43d 23h
Detected by Pingoru
Jun 10, 2024, 07:34 PM UTC

Affected components

Login DashboardSupport Dashboard

Update timeline

  1. investigating Jun 10, 2024, 07:34 PM UTC

    We're currently updating our login process and dashboards. If you're experiencing issues logging in, please visit: http://legacy.sucuri.net/ to login to the old dashboard. Once you have authenticated, please reset your password to something long (10+ character minimum) with a combination of uppercase, lowercase & numbers.

  2. resolved Jul 24, 2024, 07:33 PM UTC

    The situation has been resolved and we are not seeing any other errors reported. Please feel free to contact our support if you experiencing any other issues.