Sucuri incident

Unable to submit support requests

Major Resolved View vendor source →

Sucuri experienced a major incident on March 15, 2025 affecting Support Dashboard, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2025, 07:18 PM UTC
Resolved
Mar 15, 2025, 08:31 PM UTC
Duration
1h 13m
Detected by Pingoru
Mar 15, 2025, 07:18 PM UTC

Affected components

Support Dashboard

Update timeline

  1. investigating Mar 15, 2025, 07:18 PM UTC

    We are currently investigating an issue preventing users from submitting support requests.

  2. monitoring Mar 15, 2025, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 15, 2025, 08:31 PM UTC

    This incident has been resolved.