Studentnet incident

External phone access to Studentnet(02 9281 1626) disabled

Minor Resolved View vendor source →

Studentnet experienced a minor incident on July 21, 2020 affecting Phone, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2020, 11:59 PM UTC
Resolved
Jul 22, 2020, 02:50 AM UTC
Duration
2h 50m
Detected by Pingoru
Jul 21, 2020, 11:59 PM UTC

Affected components

Phone

Update timeline

  1. investigating Jul 21, 2020, 11:59 PM UTC

    We are currently investigating this issue with our phone system provider.

  2. identified Jul 22, 2020, 01:03 AM UTC

    The issue has been identified as a general outage at the cloud phone system provider. A fix is being implemented.

  3. resolved Jul 22, 2020, 02:50 AM UTC

    This incident has been resolved - all external phone lines inbound and outbound are operational.