Studentnet incident

SMS gateway unresponsive

Notice Resolved View vendor source →

Studentnet experienced a notice incident on September 7, 2020 affecting Studentnet AuthentID MFA, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2020, 12:34 AM UTC
Resolved
Sep 07, 2020, 12:34 AM UTC
Duration
—
Detected by Pingoru
Sep 07, 2020, 12:34 AM UTC

Affected components

Studentnet AuthentID MFA

Update timeline

  1. resolved Sep 07, 2020, 12:34 AM UTC

    There was an issue with our SMS gateway this morning from about 9am to about 9:50am whereby MFA logins that use SMS for notification were not receiving the 2nd factor SMS. The gateway has rectified the problem and all should be operating normally again.