Studentnet incident

Apricot connector unresponsive - affects MITIE & VINE

Minor Resolved View vendor source →

Studentnet experienced a minor incident on April 14, 2021 affecting Studentnet SmartID - Authentication SSO, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2021, 01:46 AM UTC
Resolved
Apr 14, 2021, 01:59 AM UTC
Duration
12m
Detected by Pingoru
Apr 14, 2021, 01:46 AM UTC

Affected components

Studentnet SmartID - Authentication SSO

Update timeline

  1. investigating Apr 14, 2021, 01:46 AM UTC

    The authentication connector to Apricot is unresponsive. This is affecting new sign in authentications to Apricot being primarily MITIE and VINE. The issue is being investigated.

  2. investigating Apr 14, 2021, 01:46 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 14, 2021, 01:59 AM UTC

    Apricot connector has been re-established.