Studentnet experienced a major incident on May 31, 2021 affecting Studentnet AuthentID MFA, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Studentnet AuthentID MFA
Update timeline
- investigating May 31, 2021, 12:25 AM UTC
Our SMS broadcast service provider is experiencing problems with their outbound SMS send facility. We are investigating. We will also explore other options for completing MFA, Please keep an eye on this incident.
- resolved May 31, 2021, 02:25 AM UTC
This incident has now been resolved. Updates will be made to our best practice guide to ensure mitigation of this sort of incident in future.