Studentnet incident

SMS texts for MFA are partially unavailable

Notice Resolved View vendor source →

Studentnet experienced a notice incident on September 20, 2021 affecting Studentnet AuthentID MFA, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2021, 04:48 AM UTC
Resolved
Sep 20, 2021, 06:47 AM UTC
Duration
1h 58m
Detected by Pingoru
Sep 20, 2021, 04:48 AM UTC

Affected components

Studentnet AuthentID MFA

Update timeline

  1. identified Sep 20, 2021, 04:48 AM UTC

    SMS text messages are intermittently not being sent out. It's only affecting some schools. A fix has been determined is being progressively applied individually to all schools.

  2. identified Sep 20, 2021, 04:53 AM UTC

    Operation of MFA via authenticator apps is not affected by this incident.

  3. resolved Sep 20, 2021, 06:47 AM UTC

    All schools have now had the fix applied. Please note MFA best practice is to use an authenticator app as the second factor rather than SMS text messages. Thank you.