Studentnet experienced a major incident on September 24, 2021 affecting Studentnet SmartID - Authentication SSO and Studentnet Account Synchronisation, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Studentnet SmartID - Authentication SSOStudentnet Account Synchronisation
Update timeline
- investigating Sep 24, 2021, 02:24 AM UTC
We are currently investigating this issue.
- identified Sep 24, 2021, 03:53 AM UTC
Issue has been identified, remedies are being evaluated.
- identified Sep 24, 2021, 04:35 AM UTC
Fix is being applied. Sign one will progressively be reinstated individually for over schools the next hour.
- resolved Sep 24, 2021, 06:45 AM UTC
All schools should now have SSO authentication operational.