Studentnet experienced a critical incident on November 22, 2021 affecting Studentnet SmartID - Authentication SSO, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Studentnet SmartID - Authentication SSO
Update timeline
- investigating Nov 22, 2021, 01:38 AM UTC
Major routing issue stopping access to all Studentnet services
- identified Nov 22, 2021, 01:43 AM UTC
The incident has been identified as a routing problem in our upstream access provider.
- identified Nov 22, 2021, 01:44 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 22, 2021, 01:45 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 22, 2021, 02:23 AM UTC
Our upstream provider has re-established routing at their Globalswitch PoP. All services should now be operational again.