Studentnet incident

Load issue causing intermittent outage

Notice Resolved View vendor source →

Studentnet experienced a notice incident on December 21, 2021 affecting Studentnet SmartID - Authentication SSO and Studentnet Account Synchronisation and 1 more component, lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2021, 10:26 PM UTC
Resolved
Dec 22, 2021, 04:48 AM UTC
Duration
6h 21m
Detected by Pingoru
Dec 21, 2021, 10:26 PM UTC

Affected components

Studentnet SmartID - Authentication SSOStudentnet Account SynchronisationStudentnet AuthentID MFA

Update timeline

  1. investigating Dec 21, 2021, 10:26 PM UTC

    We are investigating a load issue affecting access to our systems at the moment.

  2. monitoring Dec 21, 2021, 11:22 PM UTC

    Affected systems have been resolved but we are continuing to monitor actual experience.

  3. resolved Dec 22, 2021, 04:48 AM UTC

    This incident has been resolved.