Studentnet experienced a notice incident on April 17, 2022 affecting Studentnet SmartID - Authentication SSO and Studentnet Account Synchronisation and 1 more component, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Studentnet SmartID - Authentication SSOStudentnet Account SynchronisationWiki Documentation(wiki.studentnet.net)
Update timeline
- identified Apr 17, 2022, 09:10 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Apr 17, 2022, 10:33 AM UTC
A fix has been implemented and we are monitoring results.
- monitoring Apr 17, 2022, 09:35 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 19, 2022, 11:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 20, 2022, 05:12 AM UTC
All school instances and syncing services should now be operational. Please advise Studentnet of any issues via email to [email protected] or via web by visiting support.studentnet.net