Studentnet experienced a major incident on August 21, 2022 affecting Studentnet AuthentID MFA, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Studentnet AuthentID MFA
Update timeline
- investigating Aug 21, 2022, 11:00 PM UTC
Investigating about 1 in 5 outbound SMS messages primarily to Optus mobiles are failing to be delivered.
- monitoring Aug 22, 2022, 01:48 AM UTC
Issue has been identified as a problem with Vodafone. Our sms carrier has advised has been rectified. We will monitor until we are confidant that texts are once again working successfully.
- identified Aug 22, 2022, 02:06 AM UTC
Still receiving reports of problems.
- monitoring Aug 22, 2022, 08:50 PM UTC
Issue reported as being with Optus mobile phones requiring a fix at Optus end. Fix appears to have been applied.
- resolved Aug 22, 2022, 11:08 PM UTC
This incident has been resolved.