Studentnet incident

MFA SMS messages failing to be delivered

Critical Resolved View vendor source →

Studentnet experienced a critical incident on November 7, 2023 affecting Studentnet AuthentID MFA, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 03:42 AM UTC
Resolved
Nov 07, 2023, 05:02 AM UTC
Duration
1h 19m
Detected by Pingoru
Nov 07, 2023, 03:42 AM UTC

Affected components

Studentnet AuthentID MFA

Update timeline

  1. investigating Nov 07, 2023, 03:42 AM UTC

    We are aware of an issue with SMS broadcast delivery service affecting the delivery of MFA codes via SMS. MFA via authenticator apps is not affected.

  2. resolved Nov 07, 2023, 05:02 AM UTC

    MFA SMS facility is now operational again. Follow up will be made with the SMS Broadcast service to find out the cause of the issue.