Studentnet incident

SMS MFA to Optus mobiles(nationwide) failing

Major Resolved View vendor source →

Studentnet experienced a major incident on November 7, 2023 affecting Studentnet AuthentID MFA, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 11:15 PM UTC
Resolved
Nov 09, 2023, 09:23 PM UTC
Duration
1d 22h
Detected by Pingoru
Nov 07, 2023, 11:15 PM UTC

Affected components

Studentnet AuthentID MFA

Update timeline

  1. investigating Nov 07, 2023, 11:15 PM UTC

    We are currently observing delivery issues towards Optus - Australia wide. Incident Start Time: 2023-11-08 04:01 AEDT Our team has already raised requests with Optus for more information on the outage and will update this page as soon as we receive an update from Optus.

  2. monitoring Nov 08, 2023, 07:19 PM UTC

    Optus are advising that their network is operational again. Please report any issues directly to Optus but also advise us.

  3. resolved Nov 09, 2023, 09:23 PM UTC

    Optus network appears tb fully operational once again.