Studentnet incident

Facebook re-evaluating sign on workflows from Cloudwork

Major Resolved View vendor source →

Studentnet experienced a major incident on August 20, 2024 affecting Social Media Sign On - Facebook, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 12:40 AM UTC
Resolved
Aug 20, 2024, 05:07 AM UTC
Duration
4h 26m
Detected by Pingoru
Aug 20, 2024, 12:40 AM UTC

Affected components

Social Media Sign On - Facebook

Update timeline

  1. investigating Aug 20, 2024, 12:40 AM UTC

    Facebook are updating their integration requirements and have requested further information regarding the Cloudwork authentication workflow. Discussions and negotiations are underway to resolve inconsistencies. The Cloudwork service is fully operational. Facebook may not accept authentications during this period.

  2. investigating Aug 20, 2024, 04:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 20, 2024, 05:07 AM UTC

    Facebook have gained a more complete understanding of our workflow and have approved its use.