Stripo had 20 outages in the last 2 years totaling 30h 37m of downtime — averaging 0.8 incidents per month.
There were 20 Stripo outages since August 31, 2025 totaling 30h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
There might be issues related to using any of the methods of Public API. Time (UTC) : 2026-05-28T06:28:00
This incident has been resolved.
There might be an issue with access to the customer’s account. Time (UTC) : 2026-05-03T07:18:04
This incident has been resolved.
There might be issues while uploading, changing or removing customer’s images inside the editor. Time (UTC) : 2026-04-28T02:02:57
This incident has been resolved.
There might be an issue related to the rendering of UI components inside the customer’s account. Time (UTC) : 2026-04-26T16:19:37
This incident has been resolved.
We are currently experiencing increased response times in the Plugin API Gateway, which is impacting the speed and ability to initialize new plugins.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
On April 8 between 09:51 UTC and 09:54 UTC, we experienced a short service degradation affecting both the Stripo application and plugin. The issue was caused by a malfunction in the AWS EKS networking stack (Amazon VPC CNI addon), which is managed by AWS and outside of our direct control. During this time, users may experience intermittent connectivity issues. The incident has been fully resolved, and all services are operating normally.
There might be an issue related to exporting of email templates as PDF files from the editor. Time (UTC) : 2026-02-19T15:29:37
This incident has been resolved.
There might be an issue in searching for new images with Bank folder inside Image Gallery. Time (UTC) : 2026-02-19T15:27:33
This incident has been resolved.
There might be issues while viewing, changing or creating new Countdown Timer blocks inside the editor. Already created timers in your email campaigns should work as expected. Time (UTC) : 2026-02-19T15:26:37
This incident has been resolved.
There might be issues with validation of AMPHTML MIME part of your email templates while previewing and exporting. Time (UTC) : 2026-02-19T15:20:21
This incident has been resolved.
There might be issues with validation of AMPHTML MIME part of your email templates while using compileEmail JS function or Compress Backend method. Time (UTC) : 2026-01-07T16:08:27
This incident has been resolved.
We are currently experiencing a service interruption affecting the image hosting server stripocdn.email. Starting at 23:48 UTC, the server stopped responding due to an issue on the side of our infrastructure provider, Hetzner. This incident impacts only those Stripo users who upload images to Stripo’s storage. Customers using their own external image hosting should not be affected. Our team has already contacted Hetzner and is working with them to restore service as quickly as possible. We will provide updates as soon as new information becomes available.
We have now rerouted traffic to our backup channel, and the service is operating normally again. We will continue to monitor the situation closely and update this incident once Hetzner fully resolves the underlying issue.
The root cause has been identified and fully resolved. The outage was triggered by an incorrect configuration entry in the server’s filesystem settings, which prevented the system from starting properly after an automated reboot. Our engineering team accessed the server in rescue mode, corrected the configuration issue, and successfully restored the system. All image hosting functionality on stripocdn.email is now fully operational. We continue to monitor the service to ensure stability. Thank you for your patience.
There might be issues in accessing images from the Stripo storage which are used inside created email templates. Time (UTC) : 2025-11-18T15:03:51
This incident has been resolved.
There might be an issue in generating the thumbnails for created email and templates inside the customer's accounts. Time (UTC) : 2025-11-10T05:30:40
This incident has been resolved.
Start time: November 4, 2025, 00:00 UTC Affected component: Mailchimp integration (email export) We are currently investigating an issue that prevents users from exporting emails from Stripo to Mailchimp. The problem occurs during the OAuth authorization process — Mailchimp returns an invalid access token. Our team has verified that the integration flow on Stripo’s side is unchanged and working as expected. The issue has been escalated to Mailchimp’s engineering team for resolution. We’ll provide an update as soon as we receive confirmation from Mailchimp or detect recovery.
We are continuing to investigate this issue.
The issue that prevented users from exporting emails from Stripo to Mailchimp has been resolved. Mailchimp’s engineering team confirmed recovery on their OAuth service, and exports from Stripo are now functioning normally. We are monitoring the system to ensure stable operation.
This incident has been resolved.
There might be issues while changing the pricing plans and making new charges. Time (UTC) : 2025-10-15T18:55:48
This incident has been resolved.
There might be issues while uploading, changing or removing customer’s images inside the editor. Time (UTC) : 2025-10-09T07:34:22
This incident has been resolved.
There might be an issue related to auto-saving the email templates inside the customer’s account. The manual saving is still working fine as expected. Time (UTC) : 2025-10-07T04:35:05
This incident has been resolved.
There might be an issue related to sending test messages to specified email addresses and/or related to testing email templates with Email on Acid. Time (UTC) : 2025-09-15T06:43:15
This incident has been resolved.