Street Context had 9 outages in the last 2 years totaling 73h 23m of downtime — averaging 0.4 incidents per month.
There were 9 Street Context outages since September 6, 2024 totaling 73h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users are experiencing an issue where contacts are missing from their distribution lists. We are actively working to resolve the issue and will provide updates as they become available.
This incident has been resolved.
Some users are reporting delays with email delivery. We are investigating further.
We are continuing to investigate this issue.
Email is still slow to relay. We are continuing to investigate this issue.
Email is now delivering to recipients as intended. There is still a delay in corresponding data posting to user's insights that we hope to rectify shortly. We are continuing to investigate the root cause.
We are continuing to investigate this issue.
Data has now caught up and is posting in real-time. Our engineering team is monitoring closely and will continue to investigate the root cause, but the issue itself is now considered resolved.
This incident has been resolved.
Some users are experiencing an issue with email delivery. We are currently investigating the root cause and are working to resolve.
The root cause has been identified and fixed. We are now reviewing to ensure whether any email needs to be resent. Any affected users will be notified as such.
Email delivery continues to flow normally. The issue is now considered resolved. Any users affected by this issue have been notified individually.
This incident has been resolved.
We have observed a delay in some data posting to users' Insights pages. We are currently investigating. Please note that email delivery is not affected.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Root cause has been identified. We are currently working on a fix.
We have completed implementing the fix. Services are now working as intended. We will continue to monitor for the rest of the day before considering the issue resolved.
This incident has been resolved.
Some users are reporting delays with email delivery. We are currently investigating.
The root cause has been identified and fixed. We are now reviewing to ensure whether any email needs to be resent. Any affected users will be notified as such.
Email delivery continues to flow normally. The issue is now considered resolved. Any users affected by this issue have been notified individually.
This incident has been resolved.
We are currently investigating this issue; at this time, email deliveries and logins appear to be unresponsive or failing. We have escalated the issue and are looking to provide an update within the next half-hour.
A fix has been implemented and we are currently monitoring for any remaining issues.
This incident has been resolved. We are currently analyzing the issue's root cause and will follow up as soon as possible once we have formalized a summary.
Some users are reporting delays in data posting to their Insights dashboard and Emails tab. We are currently monitoring. Please be advised that the actual delivery of email is not affected.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some users are reporting delays with email delivery. We are currently investigating.
We are continuing to investigate this issue.
Service is now restored. We are monitoring closely to ensure our system continues to perform as expected.
At 6:00pm EST today, we will perform maintenance to our database related to this incident. Service will not be interrupted, though some users may experience slow email processing. Please allow up to eight hours for this maintenance to complete.
We are continuing to monitor for any further issues.
The follow-up database maintenance was completed without incident at 12:00am EST this morning. We now consider this issue to be resolved.