Street Context experienced a critical incident on October 20, 2025 affecting Platform and Email Delivery, lasting 14h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 11:46 AM UTC
We’re currently experiencing a service disruption due to a widespread AWS outage impacting Street Context and other platforms. This may result in email delivery delays and login issues. Our team is actively working to mitigate the impact, and we’ll provide an update as soon as service is fully restored. We appreciate your patience in the meantime.
- identified Oct 20, 2025, 11:58 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 01:19 PM UTC
AWS are recovering from the outage. Email is now delivering, and users are now able to access the platform. We are reviewing to ensure all queued emails have delivered.
- investigating Oct 20, 2025, 03:56 PM UTC
Some users are continuing to report delays in email delivery related to this morning's outage. We are currently investigating.
- monitoring Oct 20, 2025, 04:46 PM UTC
Email delivery has now full recovered and is relaying normally, though some users may continue to experience a delay with posting any related stats. In the meantime, we will continue to monitor for any further issues.
- identified Oct 20, 2025, 05:18 PM UTC
We are again seeing email delays related to the outage. AWS are still recovering. We expect an update from them within the hour, and will keep you posted.
- identified Oct 20, 2025, 06:18 PM UTC
We are continuing to see delays due to email sending. AWS are still working to apply fixes.
- monitoring Oct 20, 2025, 08:48 PM UTC
Email delivery is now fully functional. We will continue to monitor closely to ensure all is well. Please note that some client's emails may need to be resent. Our Support team will reach out to those affected users and inform them accordingly.
- resolved Oct 21, 2025, 01:57 AM UTC
Officially moving this issue to Resolved. Email continues to relay as intended. Every user whose email failed to deliver has been notified by the Support team.