Stonly incident

AI Chatbot not returning responses

Minor Resolved View vendor source →

Stonly experienced a minor incident on September 12, 2024 affecting Stonly AI Bot, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 10:10 AM UTC
Resolved
Sep 12, 2024, 01:26 PM UTC
Duration
3h 16m
Detected by Pingoru
Sep 12, 2024, 10:10 AM UTC

Affected components

Stonly AI Bot

Update timeline

  1. investigating Sep 12, 2024, 12:40 PM UTC

    Our AI Chatbot will not return answers in cases where guided answer should be used as a response.

  2. identified Sep 12, 2024, 12:40 PM UTC

    We've identified the problem and are working on a resolution

  3. resolved Sep 12, 2024, 01:26 PM UTC

    A fix has been implemented and the issue is now resolved.