Stonly experienced a major incident on October 11, 2024 affecting Stonly Contact Forms, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2024, 07:20 AM UTC
Contact Forms messages are not delivered to email and third party systems. No data is lost.
- monitoring Oct 11, 2024, 07:21 AM UTC
Contact Form delivery is resumed, queued messages are being sent
- resolved Oct 11, 2024, 07:21 AM UTC
All messages have been processed and sent. Issue is now resolved. Between Oct 10th, 21:13 and Oct 11th, 06:21 Contact Forms were not delivered to the recipients. Due to very small amount of contact form submissions within this timeframe, our monitoring didn't alert us until Oct 11th, 05:58, when amount of undelivered messages crossed the monitoring threshold. After learning about the issue our team quickly identified the underlying cause and restored contact form delivery.