Stonly experienced a critical incident on February 7, 2025 affecting Stonly Widget and Stonly customers KB's - location N and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Stonly WidgetStonly customers KB's - location NStonly customers KB's - location CStonly Guides
Update timeline
- investigating Feb 07, 2025, 01:01 PM UTC
We're seeing an issue with our Javascript resources failing to load, making guides and KBs unavailable
- monitoring Feb 07, 2025, 01:04 PM UTC
We've rolled back the changes, things seem to be stable now, but we keep monitoring. If your guide or KB is failing to load, please refresh the page.
- monitoring Feb 07, 2025, 01:05 PM UTC
We've rolled back the changes, things seem to be stable now, but we keep monitoring. If your guide or KB is failing to load, please refresh the page.
- resolved Feb 07, 2025, 01:15 PM UTC
This incident has been resolved.