Stonly experienced a major incident on July 8, 2025 affecting Stonly Guides, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Stonly Guides
Update timeline
- investigating Jul 08, 2025, 04:03 PM UTC
We're investigating infrastructure issues that result in intermittent failures when loading Stonly guide content
- monitoring Jul 08, 2025, 04:08 PM UTC
Dear Customer, In response to the issue with, we have taken corrective actions. The system is currently under monitoring to ensure its stability.We appreciate your patience and understanding. Sincerely, The Stonly Team
- identified Jul 08, 2025, 04:10 PM UTC
We've fine tuned our scaling policies and see the systems stabilizing. Guides are loading, but it can be a bit slower than usual. We expect everything to get back to normal in 3-5 minutes given the traffic we're seeing.
- resolved Jul 08, 2025, 04:32 PM UTC
The issue is fully resolved now.