Sticky Outage History

On the morning of Saturday, October 10, some scheduled background processes on the sticky.io platform were delayed while our team was performing routine security maintenance. Our engineering team identified the issue that morning and worked through the queued backlog throughout the day. Delayed recurring orders were processed once the queue caught up, so some rebills ran later than their scheduled time. All affected jobs have since completed. If you see any recurring orders that still look unprocessed, or exports that didn't finish, please contact support with the relevant order or export IDs and we'll review them right away. We apologize for the disruption.

We experienced a temporary disruption in analytics dashboards yesterday, due to a global AWS infrastructure outage impacting multiple services across the web. The issue is now resolved and the analytics dashboards are currently getting the data up to date.

On June 17th, 2025, approximately between 2:03 pm and 2:20 pm Eastern time, Sticky.io experienced a temporary outage that affected merchants’ interface as well as APIs, due to an internal error with a backend data update. Once the root issue was identified, the team quickly reverted the update, which restored service stability. The Engineering team has since reviewed and updated deployment protocols to prevent this type of incidents from occurring again in the future.