Step experienced a major incident on May 9, 2022 affecting iOS App and Help Center and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
iOS AppHelp CenterAndroid AppLive ChatCard PurchasesSend & Receive MoneyDebit Card FundingATM AccessLinking Bank AccountBank Transfers
Update timeline
- investigating May 09, 2022, 10:45 PM UTC
Due to an issue with multiple services, the Step app may be unable to load or some operations may fail. We are working as quickly as possible to restore full functionality.
- resolved May 09, 2022, 11:46 PM UTC
Functionality has been restored.