Step Outage History

Step is up right now

Step had 2 outages in the last 2 years totaling 30h 11m of downtime — averaging 0.1 incidents per month.

There were 2 Step outages since August 12, 2024 totaling 30h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.step.com

Major August 15, 2024

Intermittent service outages

Detected by Pingoru
Aug 15, 2024, 04:55 PM UTC
Resolved
Aug 16, 2024, 01:08 AM UTC
Duration
8h 13m
Affected: Card PurchasesSend & Receive MoneyDebit Card FundingStock & Crypto InvestingATM AccessLinking Bank AccountBank TransfersDirect DepositCreate AccountReferral Bonuses
Timeline · 2 updates
  1. investigating Aug 15, 2024, 04:55 PM UTC

    We are currently experiencing intermittent networking errors with multiple services. This may temporarily impact ability to use the app or affect purchases with your card. We're investigating the root cause of the issue, and hope to have everything restored to full functionality soon!

  2. resolved Aug 16, 2024, 01:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 12, 2024

Stocks feature experiencing errors

Detected by Pingoru
Aug 12, 2024, 08:53 PM UTC
Resolved
Aug 13, 2024, 06:51 PM UTC
Duration
21h 58m
Affected: Stock & Crypto Investing
Timeline · 2 updates
  1. investigating Aug 12, 2024, 08:53 PM UTC

    Users may see errors when viewing, buying, or selling stocks, due to an issue affecting an external partner. We're working to restore functionality as quickly as possible.

  2. resolved Aug 13, 2024, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →