Step incident

Debit card funding experiencing issues

Major Resolved View vendor source →

Step experienced a major incident on August 22, 2022 affecting Debit Card Funding, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2022, 07:26 PM UTC
Resolved
Aug 22, 2022, 09:09 PM UTC
Duration
1h 42m
Detected by Pingoru
Aug 22, 2022, 07:26 PM UTC

Affected components

Debit Card Funding

Update timeline

  1. investigating Aug 22, 2022, 07:26 PM UTC

    Attempts to fund your account from a debit card may fail due to an issue with our upstream card processor. We are monitoring the issue closely with them.

  2. investigating Aug 22, 2022, 09:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 22, 2022, 09:09 PM UTC

    This incident has been resolved.