Step incident

Mobile app is not loading.

Critical Resolved View vendor source →

Step experienced a critical incident on December 21, 2022 affecting iOS App and Android App, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2022, 10:59 PM UTC
Resolved
Dec 21, 2022, 11:39 PM UTC
Duration
40m
Detected by Pingoru
Dec 21, 2022, 10:59 PM UTC

Affected components

iOS AppAndroid App

Update timeline

  1. investigating Dec 21, 2022, 10:59 PM UTC

    We are investigating an issue preventing the mobile app from loading. We are working as quickly as possible to restore functionality.

  2. resolved Dec 21, 2022, 11:39 PM UTC

    This incident has been resolved.