Step incident

Network Outage

Critical Resolved View vendor source →

Step experienced a critical incident on August 23, 2022 affecting iOS App and Help Center and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2022, 05:18 PM UTC
Resolved
Aug 23, 2022, 05:38 PM UTC
Duration
19m
Detected by Pingoru
Aug 23, 2022, 05:18 PM UTC

Affected components

iOS AppHelp CenterAndroid AppLive ChatCard PurchasesSend & Receive MoneyDebit Card FundingATM AccessLinking Bank AccountBank Transfers

Update timeline

  1. investigating Aug 23, 2022, 05:18 PM UTC

    App is unable to connect, with error "Check your network connection". We are working to restore functionality as quickly as possible.

  2. monitoring Aug 23, 2022, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 23, 2022, 05:38 PM UTC

    This incident has been resolved.