Step incident

Crypto Investing Outage

Critical Resolved View vendor source →

Step experienced a critical incident on September 15, 2022 affecting Stock & Crypto Investing, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2022, 07:37 PM UTC
Resolved
Sep 15, 2022, 08:52 PM UTC
Duration
1h 15m
Detected by Pingoru
Sep 15, 2022, 07:37 PM UTC

Affected components

Stock & Crypto Investing

Update timeline

  1. investigating Sep 15, 2022, 07:37 PM UTC

    We are currently investigating an issue when trading crypto or viewing the Investing tab.

  2. monitoring Sep 15, 2022, 08:37 PM UTC

    The issue has been resolved and we are monitoring the results.

  3. resolved Sep 15, 2022, 08:52 PM UTC

    This incident has been resolved.

  4. postmortem Sep 15, 2022, 08:53 PM UTC

    ZeroHash API gateway was experiencing intermittent problems with availability, the issue has been resolved by ZeroHash