Step experienced a major incident on August 15, 2024 affecting Card Purchases and Send & Receive Money and 1 more component, lasting 8h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Card PurchasesSend & Receive MoneyDebit Card FundingStock & Crypto InvestingATM AccessLinking Bank AccountBank TransfersDirect DepositCreate AccountReferral Bonuses
Update timeline
- investigating Aug 15, 2024, 04:55 PM UTC
We are currently experiencing intermittent networking errors with multiple services. This may temporarily impact ability to use the app or affect purchases with your card. We're investigating the root cause of the issue, and hope to have everything restored to full functionality soon!
- resolved Aug 16, 2024, 01:08 AM UTC
This incident has been resolved.