Stay AI incident

October 31st Subscriber/Subscription Count Outage

Minor Resolved View vendor source →

Stay AI experienced a minor incident on November 2, 2023 affecting Analytics and Dashboard, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 05:34 PM UTC
Resolved
Nov 03, 2023, 05:47 PM UTC
Duration
1d
Detected by Pingoru
Nov 02, 2023, 05:34 PM UTC

Affected components

Analytics and Dashboard

Update timeline

  1. identified Nov 02, 2023, 05:34 PM UTC

    Our team is currently making updates to the Executive Dashboard within your merchant portal, which has temporarily caused the Total Subscriber/Total Subscription graph data for October 31st to missing information. Please be advised that this issue is isolated only to the Total Subscriber/Total Subscription line graph for October 31st and has not impacted data on the merchant portal elsewhere. We apologize for this inconvenience and are working swiftly to update this data to reflect the correct information! In the interim, if you need access to this data, please reach out to your CS team member

  2. resolved Nov 03, 2023, 05:47 PM UTC

    This incident has been resolved and the data will be backfilled shortly.