Stay AI experienced a minor incident on January 11, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 11, 2024, 05:24 PM UTC
Between the hours of 11PM EST January 10th, through 1AM EST January 11th, your customers may have experienced a brief disruption when attempting to access their customer portals. During this time, customers were unable to make updates to their existing subscriptions. Please be aware this was quickly resolved and your customers should have retained full access the their customer portal after this time.