Stash had 18 outages in the last 2 years totaling 160h 4m of downtime — averaging 0.7 incidents per month.
There were 18 Stash outages since November 6, 2024 totaling 160h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some customers were unable to access their Stash Banking accounts in the Stash app. The issue was identified and corrected, and access has been restored. We apologize for the inconvenience.
Between approximately 1:23 PM and 1:57 PM PDT on August 11, some customers experienced issues linking or viewing external bank accounts, and related money transfers may have been delayed. The issue has been resolved. We apologize for any inconvenience.
We are currently experiencing an interruption to our phone support services due to an earthquake affecting our call center. We are relieved to report that all of our staff members are safe and unharmed. As we assess the impact, it may take some time before our phone lines are fully operational again. In the meantime, please reach out to us via email at [email protected] for assistance. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
This incident has been resolved.
We understand you might be experiencing issues with the Stash app. Sit tight—we’re actively working to resolve the issue and apologize for any inconvenience.
An issue beginning around 12 p.m. ET on Wednesday, July 29, delayed some account activity. Some customers may have seen delayed account setup and incorrect cash balances displayed in the app. New activity is now processing normally. We are reviewing affected accounts and reconciling anything that did not go through. We will share another update as we have more information.
Our teams are continuing to review affected accounts and reconcile activity that did not go through. New activity is processing normally. Customers affected earlier may still see delayed or incorrect account information while this review continues. We will share another update as we have more information.
We have identified the cause of the issue that delayed some account activity beginning around 12 p.m. ET on Wednesday, July 29. New activity is processing normally. We are continuing to work through account activity from that period. Some customers may still see delayed or incorrect information in the app while that work continues. We will share another update as we have more information.
Our teams are continuing to work through account activity affected on Wednesday, July 29. New activity is processing normally. Customers affected during that period may still see delayed or incorrect information in the app while this work continues. We will share another update later today.
The issue that delayed account activity beginning Wednesday, July 29 has been addressed, and activity is processing normally. Our teams are continuing to monitor. A small number of accounts are still under review. Some customers may continue to see delayed or incorrect information until that review is complete. We expect to share our next update tomorrow morning.
This incident has been resolved.
We're aware that the Invest section of the app is currently not loading, and you may experience other degraded functionality across the app. Our team is actively investigating and working to restore full service as quickly as possible. We'll post an update shortly.
This issue has been resolved. The Invest section and other affected features are now loading normally, and the app is operating as expected. Thank you for your patience while our team worked to restore service.
The issue has been identified and a fix is being implemented.
A fix is now available on Google Play for affected Android users. Customers who experienced this issue should update their Stash app if they have not already been prompted to do so. We are continuing to monitor to ensure the issue is fully resolved.
Android Banking Home page access has been restored. The fix has been released, and we are continuing to monitor.
We’re investigating an issue causing elevated errors and latency across the Stash app. Some customers may be unable to complete purchases and may experience failures or timeouts in other features. We’re actively working on mitigation
This issue has been resolved. Earlier today, some customers experienced elevated errors and latency across the Stash app and were unable to complete purchases. Performance has returned to normal and we are continuing to monitor.
We’re currently experiencing an issue impacting Stash Card purchase transactions, where some card swipes, chip, tap-to-pay, and online purchases may be declined or fail to complete.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
Recovery has started, and approvals are returning to normal. Some transactions may still display as Pending in the app for longer than usual while downstream systems catch up and reconcile transaction records. We’re continuing to monitor and working to fully restore normal transaction status updates. We’ll post another update as progress continues.
This incident affecting Stash Card purchase transactions has been resolved and card purchases are processing normally.
We understand you might be experiencing issues with the Stash app. Sit tight—we’re actively working to resolve the issue and apologize for any inconvenience.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing intermittent connectivity issues due to a Cloudflare global outage https://www.cloudflarestatus.com/ . Our team is monitoring the situation closely and will provide updates as Cloudflare releases more information.
A fix has been implemented by Cloudflare, and we believe the incident is now resolved. We are continuing to monitor to ensure all connectivity and services are fully restored.
We are continuing to monitor for any further issues.
This incident has been resolved.
We understand you might be experiencing issues with your Stock-Back® Card.¹ Sit tight—we’re actively working to resolve the issue and apologize for any inconvenience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We understand you might be experiencing issues with the Stash. Sit tight—we’re actively working to resolve the issue and apologize for any inconvenience.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We understand some Stashers are having trouble logging in to Stash. We’re actively working to resolve the issue and apologize for any inconvenience.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Stash is currently undergoing scheduled maintenance at this time. We apologize for any inconvenience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We understand you might be experiencing issues with transferring money.¹ We’re actively working to resolve the issue and apologize for any inconvenience.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.