Stash experienced a notice incident on January 28, 2026 affecting Banking¹ and Stock-Back® Card¹, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 12:21 AM UTC
We’re currently experiencing an issue impacting Stash Card purchase transactions, where some card swipes, chip, tap-to-pay, and online purchases may be declined or fail to complete.
- identified Jan 28, 2026, 12:23 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 28, 2026, 12:55 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 28, 2026, 01:22 AM UTC
Recovery has started, and approvals are returning to normal. Some transactions may still display as Pending in the app for longer than usual while downstream systems catch up and reconcile transaction records. We’re continuing to monitor and working to fully restore normal transaction status updates. We’ll post another update as progress continues.
- resolved Jan 28, 2026, 01:55 AM UTC
This incident affecting Stash Card purchase transactions has been resolved and card purchases are processing normally.