Stan incident

We've identified the root cause of the email outage through AWS. Product deliveries are fully active, however email flows remain delayed. We appreciate your patience!

Major Resolved View vendor source →

Stan experienced a major incident on November 28, 2024 affecting Admin (Web) and Community (Web) and 1 more component, lasting 22h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 02:39 AM UTC
Resolved
Nov 29, 2024, 01:16 AM UTC
Duration
22h 37m
Detected by Pingoru
Nov 28, 2024, 02:39 AM UTC

Affected components

Admin (Web)Community (Web)Stan Stores

Update timeline

  1. identified Nov 28, 2024, 02:39 AM UTC

    We’re currently experiencing an outage with system emails. Our team is investigating and will send an update as soon as we have more details.

  2. identified Nov 28, 2024, 02:40 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 28, 2024, 04:38 AM UTC

    We've identified the root cause of the email outage. Product deliveries are fully active, however email flows will be delayed until tomorrow. We appreciate your patience!

  4. resolved Nov 29, 2024, 01:16 AM UTC

    Email Flows and Broadcasts have officially been fully restored! Emails that were affected by the delay will be sent out ASAP. We appreciate your patience while we resolved this issue!