Staffbase Communications Control incident
Temporary Outage: Communications Control Page
Staffbase Communications Control experienced a critical incident on May 26, 2025 affecting Login and Publishing, lasting 6h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 26, 2025, 08:54 AM UTC
We are currently experiencing an issue with the Communications Control page, which is temporarily unavailable. Our team is actively working on resolving the problem, and we expect the login functionality to be restored very soon. We apologize for the inconvenience. If you have any questions regarding this matter, please contact our support team at [email protected].
- monitoring May 26, 2025, 10:04 AM UTC
We have successfully published a fix to resolve the issue, and the login to the Communications Control page is now working again. We will continue to monitor the systems closely to ensure the issue is fully resolved and does not reoccur. Thank you for your patience. If you have any questions regarding this matter, please contact our support team at [email protected].
- monitoring May 26, 2025, 12:51 PM UTC
We have identified that some issues with content publishing may have occurred following the downtime of Communications Control. Content remained in the "Planned" status and was not published as scheduled. The publishing functionality is now working as expected again. We recommend reviewing any content scheduled between this morning and now to ensure nothing was missed. We apologize for the inconvenience and thank you for your understanding. If you have any questions regarding this matter, please contact our support team at [email protected].
- resolved May 26, 2025, 03:31 PM UTC
This incident has been resolved.