Staffbase Communications Control Outage History

Staffbase Communications Control partial outage View live status →

Staffbase Communications Control had 7 outages in the last 2 years totaling 322h 25m of downtime — averaging 0.3 incidents per month.

There were 7 Staffbase Communications Control outages since July 29, 2024 totaling 322h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dirico.io

Critical May 26, 2025

Temporary Outage: Communications Control Page

Detected by Pingoru: May 26, 2025, 08:54 AM UTC
Resolved: May 26, 2025, 03:31 PM UTC
Duration: 6h 36m

Affected: LoginPublishing

Timeline · 4 updates

identified May 26, 2025, 08:54 AM UTC

We are currently experiencing an issue with the Communications Control page, which is temporarily unavailable. Our team is actively working on resolving the problem, and we expect the login functionality to be restored very soon. We apologize for the inconvenience. If you have any questions regarding this matter, please contact our support team at [email protected].
monitoring May 26, 2025, 10:04 AM UTC

We have successfully published a fix to resolve the issue, and the login to the Communications Control page is now working again. We will continue to monitor the systems closely to ensure the issue is fully resolved and does not reoccur. Thank you for your patience. If you have any questions regarding this matter, please contact our support team at [email protected].
monitoring May 26, 2025, 12:51 PM UTC

We have identified that some issues with content publishing may have occurred following the downtime of Communications Control. Content remained in the "Planned" status and was not published as scheduled. The publishing functionality is now working as expected again. We recommend reviewing any content scheduled between this morning and now to ensure nothing was missed. We apologize for the inconvenience and thank you for your understanding. If you have any questions regarding this matter, please contact our support team at [email protected].
resolved May 26, 2025, 03:31 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 21, 2025

We are currently facing major issues on our Identity Server

Detected by Pingoru: Mar 21, 2025, 03:01 PM UTC
Resolved: Mar 21, 2025, 08:26 PM UTC
Duration: 5h 24m

Affected: Login

Timeline · 3 updates

investigating Mar 21, 2025, 03:01 PM UTC

The main reason is an Azure Service Bus Issue. We are currently waiting for Microsoft Azure to solve it.
investigating Mar 21, 2025, 03:08 PM UTC

Please see Notifications from Microsoft Azure : At 01:21 PM, Friday, 21 March 2025 UTC, the Azure monitoring system received the following information regarding your Service Bus namespace: Currently there is an Azure platform problem that may be impacting your Service Bus namespace. You may experience a temporary increase in errors on your Service Bus namespace. Please use the link below to view the latest information about the health event and learn about recommended steps in Azure Resource Health.
resolved Mar 21, 2025, 08:26 PM UTC

Microsoft has fixed the problem and Dirico is available again. Thank you for your patience.

Read the full incident report →

Major January 16, 2025

LinkedIn connection

Detected by Pingoru: Jan 16, 2025, 11:55 AM UTC
Resolved: Jan 21, 2025, 09:42 AM UTC
Duration: 4d 21h

Affected: PublishingTargeting

Timeline · 4 updates

investigating Jan 16, 2025, 11:55 AM UTC

Some users may be experiencing issues with LinkedIn connections. This can cause symptoms such as failed publication of contents, loading targeting settings or failing renewal of the access token. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
identified Jan 16, 2025, 02:15 PM UTC

We have identified the root cause and will now take steps to fix the issue.
monitoring Jan 17, 2025, 01:08 PM UTC

A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our Customer Care Team via [email protected].
resolved Jan 21, 2025, 09:42 AM UTC

The issue is resolved. We apologize for the inconvenience this has caused. Please get in touch with us at [email protected] in case you're still having any problems. We’re happy to help!

Read the full incident report →

Notice January 3, 2025

Crossposts can't be saved

Detected by Pingoru: Jan 03, 2025, 01:20 PM UTC
Resolved: Jan 06, 2025, 01:38 PM UTC
Duration: 3d

Timeline · 3 updates

investigating Jan 03, 2025, 01:20 PM UTC

Some users may be experiencing issues when saving crossposts. After saving, the button stays grey until an error message indicates the content could not be saved successfully. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
monitoring Jan 03, 2025, 03:36 PM UTC

A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our Customer Care Team via [email protected].
resolved Jan 06, 2025, 01:38 PM UTC

This incident has been resolved.

Read the full incident report →

Notice December 19, 2024

Content in editor not loading

Detected by Pingoru: Dec 19, 2024, 08:35 AM UTC
Resolved: Dec 19, 2024, 10:07 AM UTC
Duration: 1h 32m

Timeline · 3 updates

investigating Dec 19, 2024, 08:35 AM UTC

Some users may be experiencing issues while loading content in editor in side panel or expanded view. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
monitoring Dec 19, 2024, 08:58 AM UTC

A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our Customer Care Team via [email protected].
resolved Dec 19, 2024, 10:07 AM UTC

This incident has been resolved.

Read the full incident report →

Major July 30, 2024

META | Access Token expiring

Detected by Pingoru: Jul 30, 2024, 04:02 PM UTC
Resolved: Aug 02, 2024, 03:13 PM UTC
Duration: 2d 23h

Affected: PublishingPublishingCommunity ManagementCommunity ManagementAnalyticsAnalyticsPage MentioningPage MentioningTargetingResyncResync

Timeline · 4 updates

investigating Jul 30, 2024, 04:02 PM UTC

Customers may be experiencing issues with Access Token of their Facebook + Instagram (Meta) Company Accounts expiring on regular intervals. Our teams are investigating the root cause and will work to resolve this as fast as we can. We will share additional information soon. We apologize for the inconvenience this may cause. If you have any questions regarding this topic, please reach out to our Customer Care Team via [email protected].
identified Jul 31, 2024, 10:11 AM UTC

The issue has been identified and we are now working to put a fix in place.
monitoring Aug 02, 2024, 08:46 AM UTC

A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our Customer Care Team via [email protected].
resolved Aug 02, 2024, 03:13 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 29, 2024

Renewal LinkedIn Access Token

Detected by Pingoru: Jul 29, 2024, 08:06 AM UTC
Resolved: Jul 31, 2024, 07:42 AM UTC
Duration: 1d 23h

Affected: PublishingCommunity ManagementAnalyticsPage MentioningTargetingResync

Timeline · 4 updates

investigating Jul 29, 2024, 08:06 AM UTC

Some users may be experiencing issues while trying to renewel the access token of their LinkedIn accounts. Our teams are investigating and will work to resolve this as fast as we can. We will share more information soon. We apologize for the inconvenience. If you have any questions regarding this topic, please reach out to our support at [email protected]
identified Jul 29, 2024, 09:10 AM UTC

The issue has been identified and we are now working to put a fix in place.
monitoring Jul 30, 2024, 08:31 AM UTC

A fix has been implemented and we will monitor the system until we are sure the issue is fully resolved. If you have any questions or notice the issue is persistent please do not hesitate to contact our support team at [email protected].
resolved Jul 31, 2024, 07:42 AM UTC

This incident has been resolved.

Read the full incident report →