Staffbase Communications Control incident

LinkedIn Video-posts are not available on LinkedIn after publishing

Minor Resolved View vendor source →

Staffbase Communications Control experienced a minor incident on February 25, 2022 affecting API, lasting 13d 23h. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2022, 08:51 AM UTC
Resolved
Mar 11, 2022, 08:30 AM UTC
Duration
13d 23h
Detected by Pingoru
Feb 25, 2022, 08:51 AM UTC

Affected components

API

Update timeline

  1. investigating Feb 25, 2022, 08:51 AM UTC

    Unfortunately, we have discovered a LinkedIn bug: Currently, LinkedIn video posts are displayed as published in dirico, but not published on the platform itself. LinkedIn is working on a solution and we will get back to you as soon as we have news from their side. Since the whole thing is out of our hands, we unfortunately can't give any information about the duration. There are currently no other known restrictions on the LinkedIn API. Of course, we will inform you as soon as everything is working again. Best regards from Koblenz

  2. investigating Feb 25, 2022, 09:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 25, 2022, 09:06 AM UTC

    There are currently no other known restrictions on the LinkedIn API. Publishing via dirico is working successfull.

  4. investigating Feb 25, 2022, 09:12 AM UTC

    LinkedIn is working on a solution and we will get back to you as soon as we have news from their side.

  5. investigating Mar 03, 2022, 08:35 AM UTC

    We have received feedback from LinkedIn: "We are still working on a long-term solution to this. However, in the meantime, we are working on a script to find these posts and process them." There are currently no other known restrictions on the LinkedIn API. Of course, we will inform you as soon as everything is working again. Best regards from Koblenz

  6. resolved Mar 11, 2022, 08:30 AM UTC

    We got response from Linkedin that they fixed the issue. Unfortunately they will not going to update broken videos. They suggest to republish them again: "Our development team was able to identify the root cause and work on the fix. And as for impacted posts, since it's been a while in PROCESSING status we are not planning to take action as it could be days/weeks old. Suggestion is to try deletion and reposting."